Refund Policy

2.1 Eligible Refund Scenarios

• Project not started within 7 days of payment
• Freelancer unable to complete the project
• Service not delivered as per agreed specifications
• Technical issues preventing service delivery
• Duplicate or unauthorized charges
• Platform service disruption affecting project completion

2.2 Non-Eligible Refund Scenarios

• Change of mind after project completion
• Quality disputes without clear violation of terms
• Delays due to client's failure to provide required information
• Platform fees and service charges
• Projects completed as per agreed specifications

3.1 How to Request a Refund

1. Submit a refund request through the platform
2. Provide detailed reason for the refund request
3. Include any relevant supporting documentation
4. Wait for our review and response

3.2 Refund Review Process

• Initial review within 24-48 hours
• Additional information may be requested
• Both parties will be notified of the decision
• Appeal process available for denied requests

4.1 Processing Time

• Refund requests reviewed within 2 business days
• Approved refunds processed within 5-10 business days
• Refund amount credited to original payment method
• Email notification sent upon completion

4.2 Time Limitations

Refund requests must be submitted within 30 days of the payment date. Exceptions may be made for extenuating circumstances, subject to review.

5.1 When Partial Refunds Apply

• Partial completion of project milestones
• Partial delivery of agreed services
• Quality issues affecting specific components
• Mutual agreement between client and freelancer

5.2 Partial Refund Calculation

Partial refunds are calculated based on the completed work, remaining deliverables, and impact of any issues. Platform fees are calculated proportionally.